Returns & Refunds

Information relating to Returns and Refunds

How do I return my order?

Learn about returns.

What's your returns policy?

Learn about our returns policy.

Fair Returns Policy

PANGAIA Fair Returns Policy. At PANGAIA, we aim to make your shopping experience as seamless as possible, which is why we offer a flexible return policy. All returned orders are quality-checked at our warehouse before a refund is processed. Once your

Can I return my order from a different country?

Learn about returning an order from a different country.

Have you received my returned items?

Learn about tracking your returned orders.

Will I have to pay for my return?

We have recently updated our returns and exchange policy. Please see below:. FREE SHIPPING ON ORDERS OVER. (IF AVAILABLE). Free returns and exchanges. Free returns and exchanges. Free returns and exchanges. $25 fee for returns and free exchanges. AUS

Can I exchange my order?

We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags. If you’re based outside the UK or EU, taxes and duties are applicable. Please visit our Returns Hub to organ

The size I need to exchange for is not available. Can I still exchange?

Unfortunately, if the size you need is out of stock, we are unable to exchange for that size. We recommend returning the item as usual and signing up for restock notifications, so you’ll be alerted once it becomes available again. To subscribe to res

How can I track my return?

You can track your return by using the tracking link provided in the email we sent you with your returns label. Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days* from the day we rece

Can I combine items from several orders into one return parcel?

We strongly advise against returning items from separate orders in the same parcel. Each order should be returned with its assigned returns label to ensure the correct processing of each item. If items from different orders are combined in one parcel

Can I claim my taxes and duties back if I return my order?

As taxes and duties are payable to DHL, unfortunately, we cannot refund these and we apologize for any inconvenience. We recommend that you contact DHL directly to make a claim.

Will you refund my shipping fees if I make a return?

Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect, or if your order was canceled. Take a look at our terms of sale here for more details.

I returned my order, why haven't I been refunded yet?

Our teams are working hard to process returns as quickly as possible. Once your return arrives at the warehouse, it will be checked in and quality-checked before we process your refund. You will receive an email notification once it's complete. Typic

I accidentally refunded to a gift card instead of the original payment method, can I change this?

If you have not yet dropped off your return parcel, you are able to cancel your return request by entering your order number and email into the Returns Hub and selecting “Cancel this return”. You will then be able to process a new return, and select

My refund is incorrect, what should I do?

We are so sorry if we made a mistake when processing your return!. To help us quickly look into the issue, please provide the following details when you reach out:. You can easily contact us by clicking the chat icon in the bottom left-hand corner of

Can I receive my refund into a different bank account?

We can only process refunds into the bank account of the original payment method. If you have closed this account, please contact your bank directly to organize a transfer of the refund, as we are unable to do this for you.

Can I return a Gift Card?

Please note that Gift Cards cannot be returned or exchanged for cash. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.

I bought my PANGAIA item elsewhere, can I return it to you or get a replacement?

If you purchased your item from another retailer, we’re really sorry, but we’re unable to process a return or offer a replacement directly. Our returns and replacements can only be handled for orders placed through our official website. If you bought